Please note:

• The statutory change-of-mind right does not normally apply to goods made to your specifications or clearly personalised, including products engraved or customised with details selected by you.
• For health and hygiene reasons, earrings may not be eligible for change-of-mind return.
• You are responsible for the direct cost of returning goods where you are exercising a change-of-mind right, unless we have agreed otherwise.
• These exclusions do not affect your legal rights where an item is faulty, damaged, incorrectly personalised, incorrectly supplied or not as described.
• Submitting this form confirms that we have received your withdrawal declaration. It does not automatically confirm that every item listed qualifies for the statutory right of withdrawal.

For faulty, damaged, incorrect or incorrectly personalised products, please contact our customer service team rather than using this change-of-mind withdrawal form.